DELIVERY/ SHIPPING & Refund POLICY
All orders are shipped within 24 hours Monday – Friday 8am – 5pm.
We use Standard TNT and DHL Services.
For more information please refer to DHL & TNT websites.
A tracking # will be provided on all order above $200. We will update your order with the tracking information and the tracking service provider.
Please note that currently all of our items with the value of more than 100$ are freely shipped. So you do not need to pay any more except for the price of your item.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Handicraft Arena, accepts returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
‘’Refunds will be done only through the Original Mode of Payment”
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.